At Zuck Gear, customer satisfaction is our top priority. We want you to enjoy every purchase you make with us. However, if for any reason you are not completely satisfied with your order, this Refund Policy explains your rights and how we handle returns, exchanges, and refunds.
Please read this policy carefully before making a purchase on www.zuckgear.shop.
💬 1. Overview
Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange unless the product is defective, damaged, or incorrectly shipped.
To qualify for a return or refund, your item must:
Be unused, unworn, and in the same condition that you received it
Be in the original packaging
Include proof of purchase (order confirmation email or receipt)
📦 2. Return Eligibility
You may request a return or refund if:
You received a damaged or defective item
You received the wrong item or size
The item does not match the product description on our website
Items not eligible for return or refund include:
Customized or personalized products
Gift cards or digital downloads
Clearance or sale items (unless defective)
Items returned without prior approval
🛍️ 3. How to Request a Refund or Return
To start a return or refund process, please contact our support team at: 📧 Email:[email protected] 📞 Phone: +1 228-255-3751
Please include the following details in your message:
Your order number
A clear description of the issue
Photos or videos of the defective or incorrect item (if applicable)
Our support team will review your request within 2–4 business days and provide further instructions, including the return address if applicable.
🚚 4. Return Shipping
Depending on the reason for return:
If the product is defective, damaged, or incorrect, Zuck Gear will cover all return shipping costs.
If you are returning an item for any other reason (such as size or preference), you are responsible for the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance. Zuck Gear is not responsible for items lost or damaged during return transit.
💳 5. Refund Processing
Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your original payment method (e.g., credit card, PayPal, etc.) within 5–10 business days, depending on your bank or payment provider.
In some cases, partial refunds may be granted (if applicable), such as:
Items returned with visible signs of wear or use
Missing or damaged packaging components
Delayed returns after the 30-day period (with prior approval)
🔁 6. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange an item for the same product, contact us at [email protected] before sending it back.
We will issue you a prepaid shipping label (if applicable) and process your exchange once the original item is received and verified.
🎁 7. Gifts and Promotional Items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. If the gift giver had the order shipped to themselves and then gave it to you later, we will send a refund to the original purchaser.
Promotional or “free gift” items are non-refundable.
🌍 8. International Orders
For international customers, shipping and customs fees are non-refundable. If a return is approved, only the cost of the product (excluding shipping and taxes) will be refunded.
International returns must include:
All original tags and packaging
A completed customs declaration form stating “Returned Goods – No Commercial Value”
⚠️ 9. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank or PayPal account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — processing times vary by institution.
If you’ve completed all steps and still have not received your refund, please contact us at [email protected].
🧾 10. Order Cancellations
You may cancel an order within 24 hours of placing it for a full refund. After this period, your order may have already entered processing or shipping, and we cannot guarantee cancellation.
If the order has been shipped, you must wait until it is delivered and then follow our return procedure.
🔐 11. Fraud Prevention and Abuse
Zuck Gear reserves the right to refuse returns or refunds in cases of:
Repeated or excessive refund requests
Fraudulent or abusive claims
Items returned that do not match the original purchase
All fraudulent activities will be investigated and reported to relevant authorities.
🧠 12. Our Commitment to You
At Zuck Gear, we believe in honesty, fairness, and customer satisfaction. Our goal is to ensure every fan of innovation and technology enjoys their Zuck Gear experience with complete confidence and peace of mind.
We value your trust and are always here to help you resolve any concerns quickly and professionally.
📞 13. Contact Information
For questions about our Refund Policy or to request assistance, please contact:
Zuck Gear LLC 515 Northumberland Rd, Teaneck, NJ 07666, United States
